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I ordered15pro max 256gb on 08.11.2023. It was rejected due to some reason. But still I didn’t get the refund of my deposit. Now it’s more than 4 weeks. Please let me know whats the problem with it? I am also attaching the transaction number XXXXXXX. Kindly have look on this matter, it is very serious for me. 

Edit o2_Cora 12.01.24: Transaction number removed

Is there anyone to help me out ? 

Hello @Irfan3540, welcome at our Community.

I can understand why you don't want to wait long for the high amount to be refunded. I'd be happy to take a look at it. Please send me your details via PM to @o2_Support.

Kind reagrds, Ines.

 

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