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Hello,

I tried to purchase new prepaid package 5 days ago but the website of o2 declined my credit card. However, in my bank account it looks like I have paid and I couldn’t get a refund. When I call the English callcenter. they gave me a new number only works in German and said me that I need to find someone who speaks in German and asks for help. I have 2 more weeks in Germany and then I will go back to my home country so I have a limited time to get my refund and I don’t think so that I can find someone in that time to help me. Is there any other way to get my refund?
Thanks

 

o2_Giulia, 06.08.2024, 14:54: verschoben von O₂ Prepaid zu English O₂ Community: Mobile

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Hello @aysenursut,

welcome to our o2 Community 😀

Thank you for contacting us with your question.

I was happy to take a look for you, but there is no debit visible in your customer data, so I have no information about the credit card charge.

In the meantime, you also contacted an o2 shop, were the employees there already able to help you?

Please let us know if you still need support.

Best regards

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