Hi there,
I accidentally selected the wrong smartphone pack and cancelled it immediately, however the money that I loaded into my account is now gone. I’m wondering if it’s possible to get the money refunded since I cancelled the data pack right away? Thanks for the help!
No I did not, but the issue has been resolved by someone I contacted via the Kunden chat. Thanks for your help though!
Hi
welcome to our English community.
Nice that our chat support already solved the issue for you.
If you have any further questions, just feel free to contact us here in our English community again.
Loving greetings,
Tobias
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