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Refund for cancelling prepaid pack


Hi there,

I accidentally selected the wrong smartphone pack and cancelled it immediately, however the money that I loaded into my account is now gone. I’m wondering if it’s possible to get the money refunded since I cancelled the data pack right away? Thanks for the help!

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Lösung von Alicia_Hou 8 August 2020, 19:53

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@Alicia_Hou did you get an email with the cancellation papers after your order? (Widerruf?)

No I did not, but the issue has been resolved by someone I contacted via the Kunden chat. Thanks for your help though!

Hi @Alicia_Hou

 

welcome to our English community. 

 

Nice that our chat support already solved the issue for you. 

 

If you have any further questions, just feel free to contact us here in our English community again. 

 

Loving greetings,

Tobias

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