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Refund and reorder

P
Rang

Hello, I ordered an iphone 13 pro with 36 months contract on 03/08/2022 and paid 5,99€. The order number is WSHW45xyz. It arrived on 05/08 but my landlord had not put my name on main door as I am new at the address, so it was returned and my order was cancelled automatically. I also received the cancellation email. But I have not received the refund of 5,99€ in my bank account and I can't place a new order now. I have my name on main door so that it won't get repeated again. Please help me to get the refund as well as in placing a new order. Thank you!

o2_Katja 12.08.2022 12:00 Verschoben aus My Handy, Auftragsnummer anonymisiert

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Lösung von o2_Lars 13 August 2022, 17:26

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9 Antworten

o2_Lars

Hello @prem and welcome to our o2 community :-)

I am sorry to hear that yoiur new iPhone did not arrive and was sent back to us. :-/

After the device arrives at our warehouse it will be checked and after the checking procedure is finished succesful anything that was already payed for this device will be send back to your bank account. This may take some days but I am sure you will recieve your money back very soon.

After a delivery failed it may also take some time before a succesful order for a new device can be placed again. If you still can not order a new middle of the coming week I suggest to get either in touch with us or our customer service so a new order can be placed :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
P
Rang

Thankyou so much

o2_Manuela

Hello @prem , 

you´re very welcome! 😊

If you need further help, don´t hesitate to ask. 

You are also welcome to visit our digital living room if you like to. 

 

Best regards, 

Manuela

 

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
P
Rang

Hello , I got the refund of returned order as DHL was not able to deliver it for some reason. But I am unable to place a new order for same Handy vertrag. Please guide me to successfully place a new order. Thankyou!

o2_Matze

Hi @prem 

We sent a request to our logistics department and asked for help, as soon as we have the answer we will get back to you here via o2 Community with further instructions.

Best regards Matze  

https://g.o2.de/wcr
P
Rang

Okay, When they arrived at my address ,they couldn't find the name because my landlord had failed to put my name at the main door as I have shifted here in this month of August. But now I have solved the problem with my landlord consultation. There is my name tag over the main door. So they can deliver the package successfully this time. Please get me place the order as soon as possible. Thankyou!

o2_Matze

Hi @prem 

Thanks for your Update and good to know, that your landlord put your name tag on the front door (and mailbox i assume) 

I am sure we will have an answer for you with in the next few days.

I will get back to you here as soon as possible

Best Regards Matze

 

https://g.o2.de/wcr
P
Rang

Yes my name has been put over the mail box at the front door. Please do the needful as soon as possible. Thankyou!

 

o2_Matze

Hi @prem 

I got an answer which i will forward to you via private message from our @o2_Support User

Best Regards Matze  

https://g.o2.de/wcr

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