I have made a mistake and didn't realize that I got charged 19,99€ for my Data Pack XL. I did an automatic recharge through Mein O2 App and automatically my credit directly deducted from said pack. I didn't planned on prolong the pack since I still have another Internet Pack active. Do I cancel immediately the Data Pack for a refund since I haven't used the pack at all or do I have to reach O2 to ask for refund.
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Hi
Sometimes it is difficult to understand a booking system in a foreign language.
I deleted your orderrequest and refund the money on your customer account.
If you have any requests you are always welcome.
best regards
Michael
Thank you for the help.
I have received the refund and the pack got cancelled.
I'll be careful next time for booking pack.
Have a nice day.
Hello
great, thank you very much for the feedback. I'm glad your concerns have been resolved.
If you have any further questions or concerns, you are of course always welcome to contact us in the community.
We also have a selection of English FAQs. You can find them here:
Kind regards
Jessica 
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