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Dear O2,

Today, I tried to change my prepaid from an old My Prepaid S plan to a new Prepaid S plan. My original intention is to activate the new plan after the old plan expires. But I accidentally activated the new plan immediately due to my weak German, and lacking of activation date option during my booking of the new Prepaid S plan.

My old My Prepaid S plan is still valid until the end of this month, and I haven’t use the data plan in the new Prepaid tariff. I would like to have a refund for this. Is this possible?

Many thanks in advance for your support.

Best regards,

Hello @ShuoZhao,

welcome to our o2 Community 😃

I was happy to look at your bookings, and there was indeed an overlap between the two packages.

I have therefore credited your customer account with EUR 9.99 so that you do not have to pay twice.

I hope I was able to answer your request

Please let us know if you have any further questions.

Best regards

Giulia

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