I have ordered a Mac book Air , which was apparently cancelled by but I haven’t yet received the initial payment that was deducted from my account till this day.can you please help with getting it back?

Edit Vilureef: Themen zusammengelegt! 09.11.23/12:10

Hello @Adrian_oltean,

I'm sorry it's taking so long. Waiting for moderation here.

Best regards

I have ordered a Mac book Air , which was apparently cancelled by but I haven’t yet received the initial payment that was deducted from my account.can you please help with getting it back?

Edit Vilureef: Themen zusammengelegt! 09.11.23/12:12

Hello! I have been waiting for a month to get my money back, I went to the O2 store, I called the hotline, but nobody gave me a concrete answer... I ordered a Mac book Air and the order was refused but I didn't get the advance back!

o2_Giulia, 23.11.2023, 09:56: verschoben von

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Hello @Adrian_oltean,

welcome to our o2 Community

I'm sorry that there have been delays in refunding your deposit. Is the amount already back in your account?

If your request is still open, please let us know whether you paid with a credit card, Paypal or instant bank transfer.

Repayment is always made to the payment method originally used, with Paypal or credit card usually within 10 days.

If you have not yet received the refund, please let us know so that we can check the payment. We will then contact you to request personal data via private message.

Best regards

Giulia

Hi! I don’t received the refund!

Hey @Adrian_oltean,

the payout should be through by now Can you give me some more feedback?

Best regards,
Flo

Hello! I was told that the money will be transferred to me today and I still haven't received anything!

Hello @Adrian_oltean,

Unfortunately, this will take longer and we cannot rely on the promises.

Best regards 

Hey @Adrian_oltean,

I'm sorry that the booking wasn't through last week. Please wait until the middle of this week. If nothing has happened by then, please contact me again here!

Greetings,
Flo

Hi! I didn’t received anything…

I want my money back!!!

I have been waiting for 2 months…!

Hey @Adrian_oltean,

could you show me an anonymized email of the booking of the device? I can't find it in your data at the moment (not even the rejection). 

Greetings,
Flo

Hello @Adrian_oltean ,

Sorry for the long wait  i should definately not take this long for the refund to go through.

I would like to take a deeper look into things, for which i need some specific information about the booking details. I will send you a private message via the user o2_Support. There we can safely exchange the info 

Kind regards, Rebecca

Hello @Adrian_oltean ,
the money should have reached you by now, right ? 
Kind regards, Solveig 

Hello @Adrian_oltean ,
just get in touch if there is anything else we can do. 
Feel free to look around here in the community. 
How about this article 

Kind regard, Solveig