The down payment was made on January 3, 2024 thru online. It was credited on my account.i Still haven't got the refund yet, can u please follow it up soon I am leaving Europe in a few weeks !!!. 

Hey @Cris2458,

Unfortunately, we do not have access to your customer data. Please send your former phone number or customer number including the four-digit personal customer code to @o2_Support  so that we can take a look at it. Please write here again, if you have sent your message!

Best regards,
Flo

I have already sent a message.