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Rauenberg event make me cant connect to data for phew hours

  • October 13, 2024
  • 6 Antworten
  • 38 Aufrufe
K
Besucher:in

So since yesterday 12/10/2024 the event in Rauenberg begin and as result i lost connection to data even its strong network signal. Same as today from 3:30pm to 5:30pm. Can you some explain me what happend?

edit o2_Gerrit 15.10.2024 moved to English O₂ Community: Mobile

Lösung von o2_Michi

Hello @KatoZero 😊

right now there are still ongoing performance issues in the area on a few trasmission towers. I dont know what exactly caused this situation, most of the time its an outtage and the net is overloaded.

Do you maybe have a home internet connection to use WiFi? With WiFi there are also WiFi-Calls possible if the mobile connection is overloaded.

Best regards,

Michi

6 Antworten

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • October 17, 2024

Hello @KatoZero,

welcome to our o2 Community 🙂

I see that in Rauenberg, Baden-Württemberg, our LTE network does have performance issues, which might be caused by an overload situation.

Do you use a mobile number or internet via LTE Homespot at your address?

Best Regards,

Gerrit

K
Besucher:in
  • KatoZero
  • Autor
  • Besucher:in
  • October 17, 2024

Hi Gerrit,

my phone number is xxxxxxxx69 .

Edit:o2_Lea/17.10.2024/16:50/persönliche Daten entfernt

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • October 17, 2024

Don't post your phone number in a public forum!

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
Sächsin
K
o2_Lea
  • o2_LeaModeratorin
  • Moderatorin
  • October 17, 2024

Hey @KatoZero,

as bs0 already wrote, please do not post any personal data, this is not a good idea. 

So you only use your cell phone? Did you already have problems with reception before 12/10? 

Kind regards, Lea

K
Besucher:in
  • KatoZero
  • Autor
  • Besucher:in
  • October 17, 2024

Hi @o2_Lea 

I dont think i ahve any problem with reception before. Just i wonder why that situation happend and any solution if it happens again?

@bs0  Thanks!

o2_Michi
  • o2_MichiModerator
  • Moderator
  • Lösung
  • October 19, 2024

Hello @KatoZero 😊

right now there are still ongoing performance issues in the area on a few trasmission towers. I dont know what exactly caused this situation, most of the time its an outtage and the net is overloaded.

Do you maybe have a home internet connection to use WiFi? With WiFi there are also WiFi-Calls possible if the mobile connection is overloaded.

Best regards,

Michi

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