Hi Team,
I have been wrongly charged with failure to return the router device in my last invoice. It shows around 100 euros as fine for this. I had however send back the equipment and the return was also processed. I have the Seriennummer and Auftragsnummer of the return to check this status. I cannot find an email id where I can send this information to so I can raise a dispute on my bill. Can someone help
Good evening
Welcome to the O₂ community!
Thank you for reaching out to the community with your question.
Please send any objections in writing within 8 weeks to:
Telefónica Germany GmbH & Co. OHG
Rechnungsstelle (Accounting office)
90345 Nürnberg (Nuremberg)
It can take up to 14 days for a moderator to stop by due to high demand for help.
Best regards | RhobarDerIII
Or use the contact form: https://www.o2online.de/service/kontaktformular/
I have raised the concern in contact form. Did not receive a reply yet. Will update here if I do.
Dear
welcome to our community. 
Sorry for the late reply here. Did you get a reply in the meantime or do you need further assistance?
Kind regards,
Andrea
Yes thank you, I was told the amount will be credited to my account.
Dear
that sounds good, thank you for your feedback. 
Feel free to contact us again if you need further support.
Kind regards,
Andrea
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