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Raise complaint about last invoice

  • September 30, 2023
  • 6 Antworten
  • 95 Aufrufe
L
Besucher:in

Hi Team,

I have been wrongly charged with failure to return the router device in my last invoice. It shows around 100 euros as fine for this. I had however send back the equipment and the return was also processed. I have the Seriennummer and Auftragsnummer of the return to check this status. I cannot find an email id where I can send this information to so I can raise a dispute on my bill. Can someone help

Lösung von bs0

Or use the contact form: https://www.o2online.de/service/kontaktformular/

6 Antworten

RhobarDerIII
Legende
Forum|alt.badge.img+18
  • RhobarDerIIILegende
  • Legende
  • September 30, 2023

Good evening @LeavingAJ,

Welcome to the O₂ community!
Thank you for reaching out to the community with your question.

Please send any objections in writing within 8 weeks to:

Telefónica Germany GmbH & Co. OHG

Rechnungsstelle (Accounting office)

90345 Nürnberg (Nuremberg)

It can take up to 14 days for a moderator to stop by due to high demand for help.

Best regards | RhobarDerIII 

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • Lösung
  • October 1, 2023

Or use the contact form: https://www.o2online.de/service/kontaktformular/

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
RhobarDerIII
L
L
Besucher:in
  • LeavingAJ
  • Autor
  • Besucher:in
  • October 1, 2023

I have raised the concern in contact form. Did not receive a reply yet.  Will update here if I do.

o2_Andrea
  • o2_AndreaTeam
  • Team
  • October 23, 2023

Dear @LeavingAJ ,

welcome to our community. ⚡

Sorry for the late reply here. Did you get a reply in the meantime or do you need further assistance?

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
RhobarDerIII
L
Besucher:in
  • LeavingAJ
  • Autor
  • Besucher:in
  • October 24, 2023

Yes thank you, I was told the amount will be credited to my account. 

o2_Andrea
o2_Andrea
  • o2_AndreaTeam
  • Team
  • October 25, 2023

Dear @LeavingAJ ,

that sounds good, thank you for your feedback. 😉
Feel free to contact us again if you need further support.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
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