Query regarding recent call from +49 176 88854922

Hello,

I recently received a call from this number +49 176 88854922 .

The person was informing me regarding some 50% discount offer. 

I’m not sure if I understand all the information correctly from him.

I told him that no changes should be made to my current contracts.

He called me again after 10 mins and also sent an email which consisted details regarding 

Wichtige Informationen zu Ihrem ausgewählten o2 Produkt (Important information about your selected o2 product)

I again informed him that please make no changes to my current contract.

I’m not sure if some changes have been made to my current contract.

Can the support team over here please help me understand regarding this and let me know that no additional charges have been made to my current contracts.

I would highly appreciate if someone can help me on this topic and let me know in case any changes or additional charges or packs have been added to my current contracts. 

I do not requested for any new additions and hence want to make sure nothing is changed for my contract.

Thanks.

Edit by o2_Steffen: Same question → Topic put together

Thanks @o2_Steffen for your response.

I only got the email after his first call which has a PDF Attached with title (Gesetzliche Pflichtinformationen) , however it is written at the bottom of the email - Bitte beachten Sie, dass durch Zusendung dieser Informationen noch kein Vertrag zustande kommt . 

Also, the attached PDF has some information regarding my active pack but does not includes my contract number, my personal details like name / number or other details. It looks more like an offer pdf but I’m not sure. 

He called me second time and said he’s calling to make a record, but I told him that no additional changes are required at this time.

When I log-in to my meino2-Account , I do not see any changes to my tariff or any notification.

Everything looks the same. 

I still want to make sure that no additional changes have been made to my existing contracts.

@o2_Steffen  Can you please double check for me that no changes have been to my existing contracts ? I would really appreciate if you can double check this and let me know on this concern.

I look forward to hearing from you.

Thanks a lot for your help.

Thanks for your response @o2_Jessica 

Sure, you can call me or send a private message. I will provide all the information that is needed.

I look forward to it.

Thanks.