Hello my order is returned two time because in the front door there is no name , there are numbers written
Edit o2_Bianca: Moved from o2 My Handy&Finanzierung to English o2 Community mobile
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Hello
welcome to our o2 Community 
I'm sorry that your order couldn't be delivered.
Parcel delivery is usually carried out by DHL to the person who ordered the goods. For this it is necessary that the name is attached to the doorbell and mailbox.
Maybe you can also purchase the device you want in one of our o2 Shops.
Best regards
Giulia
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