Hello @Leo_chile,

good to have you back with us!

So your bills are still showing as open and unpaid?
Were you issued invoices in the shop that you have paid accordingly?

Kind regards
Jessica

Hi @o2_Jessica , so, in My O2 there is still show the message that there is a pending amount to pay but in the last 2 weeks when I went to the office to pay, I went with the data showed in the MyO2 app and the person in the office enters the data and in both cases she applied a little amount for my delayed payment (this is ok). So, as I paid the 2 last invoices, I don’t know why the system still showing that I have problems with that. I’ll appreciate so much if you have the chance to help me out with this.

Thanks in advance.

Hello @Leo_chile,

I have just checked - a payment was received yesterday and your account is therefore balanced (your contracts). The display in your My o2 area may be slightly delayed until everything is displayed normally again.

Kind regards
Jessica

Thanks a lot Jessica.

Have a nice rest of the day.

Hi @Leo_chile thanks for your answer. We are happy that everything is fine now. If you ha´ve any further requests, you are welcome.

kindly regards 
Michael