Hi,
I previously had Datenvolume 60GB plan 19.99€ /month postpaid plan. On March 2022 I changed my plan to Unlimited data 39.99€ /month. And for the month of April and May I got bill 59,98€.
Please find the attached bill and my plan snip.
I request you to kindly let me know why I am billed with 20€ extra amount every month.
It would be helpful if any of O2 customer service assists me to resolve my issue.
Thanks in advance
Regards
Sreekanth
Lösung von Bollermann
Zur Antwort springen
+7
The Unlimited Data is an extra Option, not a Tariff ...
You must pay your Free L 19,99€ + the myDATA Unlimited 39,99€
hi,
thank you for the reply.
How can I change my plan to my DATA Unlimited?
Is it possible to do it by self from O2 app or do I have call O2 helpline?
Regards
Sreekanth
+7
Hello
But You can change to the unlimited max. Look at your meino2 App, "Tarifwechsel " or "Vertragsverlängerung"
Hello
welcome to the o2 Community 💙.
I think Bollermann already answered your question, do let us know if you have further questions or need any help with your contract, we’d be happy to help you in the future 😁.
Kind regards, Sven
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
