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Hi!

Order number: WSHxxxxxxx30

I signed up for a new contract with iphone 13 pro 256 gb sierra blue phone on 22nd of Feb on the o2 website.

I received the papers and sim card via post to my home address.

My phone was supposed to delivered maximum by 3rd of march 2022, yet the status doesn’t even change. It seems preorder still. I called the call center by waiting an hour on the hotline, she just said it will be delivered for sure but nothing else.

Please help me resolve that.

Best

Halil

edit o2_Solveig: pers. Daten

Seite 1 / 1

Great update today, I cannot even check the status of my purchase. I received this message at login. Is this how o2 solve the problems?

Aus technischen Gründen können Ihre Daten derzeit nicht vollständig geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.

Hello @hb2022 ,

there was a period of maintenance over the weekend during which the customer portal was not avaiable, you should be able to normally check the status of your order.

Kind regards, Sven

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