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Problem with O2 Prepaid M Pack fees and credit top-up

Dear O2 Customer Service,

I am writing to express my concerns about my O2 Prepaid M Pack. It appears that I was charged for a phone call I made yesterday, even though it should have been covered by my prepaid plan. Additionally, I attempted to add funds to my account but encountered difficulties and was unable to complete the transaction.

Could you please review this matter and help me ensure that I am not being charged incorrectly and resolve the top-up issue? Thank you for your prompt response to this matter. I look forward to hearing from you.

Edit o2_Antje: Moved from Prepaid to English Community / 26.06.2024 

2 Antworten

o2_Gerrit

Hello @alperenavsar,

when and via which way - bank or atm transfer, pay pal or via SMS or another way - did you try to recharge your prepaid?

Are you already registered in Mein o2? There you can see your Einzelverbindungsnachweis (EVN), where your charged connections are listed.

Best Regards,

Gerrit

o2_Gerrit

Hello @alperenavsar,

meanwhile, could you clarify the chraging of phone calls for your prepaid number?

Best Regards,

Gerrit

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