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hello o2 team,



me and my father got your o2 free M Tarif with phones in Juni.

This month we get our second bill and with my bill is everything ok but his bill is 154€ and this must be mistake because he only use internet and 30 min for calls in EU.

Can you please check what is going on.

This is His number : xxxxxxxx633 Zvonko Cveljo



Edit by Ubbine. Please do not post personal data which is visible for the whole community.
Hi chweliojr,

can you send me a private message containing your phone number, I'll take a look.



Regards, Nico

Hello o2 team,

 

So I contracted two lines (Free L Tarif) with @o2de last week to benefit from the 50% discount on the second line. Now you bill me the 100% price of both lines and the price of the full month (!), no matter that it I contracted the lines last week! I contacted you via twitter and it seems that there is a mistake regarding the discount (it hasn't been aplied).

 

Could you please help me with this issue?

 

Thanks

Hi @Rtorra 

 

welcome to the Community. :blush:

 

Thank you very much for your comment. Please send us a direct message to @o2_Support 

I need your phone number and the personal four-digit identification code.

 

Kind regards,

 

Annika

Hi @Rtorra 


I didn't recieve any PM from you. Is your request solved?

 

Kind regards,

 

Annika

Hi,

 

Sorry for not answering 'till now; yes, the troblem is solved. Just in case I will wave to contact you in the future, how can I send you a PM?

 

Thank you,

 

 

@Rtorra 

 

Thank you very much for your answer.

If you have any questions, please contact us here. 

 

Kind regards,

 

Annika

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