@Mods: Weitere Frage:

Ab einem Alter von 16 Jahren kann sich eine Person selbst auf ihren Namen eine Prepaid-SIM bestellen.

Ist diese Person noch keine 16, muss die Karte auf den Namen einer über 16 Jahre alten Person (z.B. Mutter oder Vater) bestellt werden.

Hello @nakhtar,

is this a number for the same account where you said in your other thread that you can not login via the app but via a browser, or a different one?

Best Regards,

Gerrit

@o2_Gerrit Yes.

@nakhtar, is the age of your daughter below 16? In that case the order will be rejcted.

Best Regards,

Gerrit

@o2_Gerrit Yes! she is below 16 and they have already sent me a SIM but when I am putting her details it is saying invalid details.

Hey @nakhtar,

This is probably because your date of birth is not accepted or you have ordered the card. As mentioned, possession under 16 is not possible. 

Best regards,
Flo

@o2_Flo Understood. I will order new one. Thanks for the support.

Could also reply on my other thread? Where I am having a issue for login related. Thanks 

Hello @nakhtar,

I answered in your other thread.

Did you already order a new prepaid SIM?

Best Regards,

Gerrit

Hi @o2_Gerrit I did not but I will order later.

Hello @nakhtar ,

Have you ordered a new prepaid card for your daughter in your name or from someone who is of legal age? And if so, is everything working or do you still need help from us?

Kind regards, Maren