I had ordered a prepaid sim card online on 3rd Dec and I haven’t received the Sim card yet even after 15 days. I am new in Germany and I really need a German phone number for my bank account and other things. Shops are closed due to lockdown and I can’t buy a sim from shop.
It is an emergency. Please tell me why my sim card is not delivered yet.
Edit by o2_Katja: Verschoben in unseren Englischbereich
Hi
welcome to our English community and as a new prepaid-customer.
I regret that you did not receive your sim-card yet.
Did you check if the address is correct in the order?
Is your name indicated on your letter-box?
In order to check everything in detail, I have just sent a private message to you via
Loving greetings,
Tobias
Hi
until now, you did not yet respond to my message at
Could you already clarify your issue?
If you need any support, just let us know.
Loving greetings,
Tobias
I have also ordered a prepaid sim on the 14th of March and still did not receive anything. When i called the prepaid hotline they told me there is nothing they can do???? If they can’t do anything then who can? I urgently need the sim card as i heavily rely on my data to use google maps.
i checked my address is correct, name is correct, everything is correct
Hello
In case you need a SIM card as soon as ossible the fastest way is always to buy one in a shop in your vicinity, you will even find prepaid solutions in supermarkets.
If you already ordered a SIM card then we have unfortunately no possibility to accelerate sending the SIM card.
Maybe you already recieved it meanwhile? :-)
Regards,
Lars
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
