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prepaid sim card not received

P
Rang

Hi, i ordered a prepaid sim card last 01/02/2023 but until now i haven't received it. I received an email from O2 to prove my identity but I did not receive the sim card yet. The address was correct. What should I do? Thanks in advance. 

13.02.2023 12:11 o2_Katja: moved from prepaid to english community

8 Antworten

0179LoopUP
Rang
Benutzerebene 7

@pc1234 Good morning, this may be due to the Deutsche Post strike, letters are currently being delivered with a long delay. It's best to wait until Monday again. And if you still haven't received anything by then, I would call o2 and get back to you

Zufriedener O₂ Kunde mit insgesamt 4 Verträgen + MyHandy📱 Verträge - Kann O₂ nur weiterempfehlen 💙
0179LoopUP
Rang
Benutzerebene 7

@pc1234 You can also buy an o2 prepaid card in stores if you need it quickly. Almost every gas station sells o2 prepaid cards.

Zufriedener O₂ Kunde mit insgesamt 4 Verträgen + MyHandy📱 Verträge - Kann O₂ nur weiterempfehlen 💙
o2_Micha
Benutzerebene 7

Hi @pc1234 ,
thanks for posting in our community 💙
Waiting for a sim card is allways annoying. 
When you adress in your order fits, you have done everything which was possible. 
0179LoopUP is right, that the german post is on strike and delivering the post can be delayed. 
Please wait a few days. I guess the card should arrive next week. 

best regards
Michael

#bleibgesund
P
Rang

Thanks @0179LoopUP and @o2_Micha for the answers. They actually have a promo with the prepaid sim cards that’s posted online. Can I still avail that even if I buy the sim card from stores? And I want also to take my old number with me. 

o2_Flo
Benutzerebene 7

Hey @pc1234,

have you already recieved the SIM Card? :) Which promo do you want to benefit from? 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
P
Rang

Hey @pc1234,

have you already recieved the SIM Card? :) 

Greetings,
Flo

Sadly, until now no. It’s been 2 weeks already. 
 

P
Rang

Hey @pc1234,

have you already recieved the SIM Card? 🙂 Which promo do you want to benefit from? 

Greetings,
Flo

I want to avail the promo 50% discount.

o2_Flo
Benutzerebene 7

Hey @pc1234,

have you tried to order another prepaid sim card? 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

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