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I hope this message finds you well. Recently, I received a demand letter from O2 requesting payment of €26.97. As a prepaid O2 customer, I was surprised by this charge, considering that my SIM card operates on a prepaid basis.

To provide context, I purchased the prepaid O2 SIM card from Edeka Pirmasens and loaded €75 for the “Prepaid Max” plan. However, due to unforeseen circumstances, I was unable to use the services effectively and decided not to continue with the plan.

Could you kindly clarify the reason behind this payment request? As a prepaid customer, I expected to be charged only for the services I actively used. I would appreciate any insights or assistance you can provide.

Thank you for your attention, and I look forward to your response

o2_Antje: Moved from Prepaid to Englisch Community / 17.03.2024 

@DenG 

Do you have direct debit set up?

Yes. I am new here in Germany and I want to discontinue the auto debit set up.

Then that is the cause of the reminder. Probably couldn't be drafted?

I think so but why do they need to send me demand letter if it is prepaid. If the bakance in my bank account is insufficient, they should just had the internet unavailable.

Hello @DenG 🙂,
with Prepaid you ordered the o2 Prepaid Max pack for €74.99 for the first time on 06/02/2024, your order was not a one-off, but that the pack is booked again and again every 4 weeks, there does not have to be a credit balance, but there is a direct debit and exactly with this direct debit there was the chargeback, where another €4 chargeback fee was charged. In the meantime, you have settled everything. It's best to look at the pack booking again in my o2 and you can also deactivate the direct debit procedure, then you always have to top up yourself and perhaps also have better cost control. If you are staying in Germany for longer, I would recommend a postpaid contract. 
Do you have any other questions?

Best regards, Maren 💙

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