I have a prepaid S. Yesterday it expired and I immediately topped up my balance. In FAQ it's said that it will be automatically renewed, but it wasn't. Instead this morning I received an SMS, that the balance is not sufficient to extend the S pack. There are 15 euros on the balance, the S tariff costs 10. Can you please help me with this?
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what does it say under top-ups and debits in My o2?
can you please explain where exactly? under my balance it's just written that I have o2 Loop
Hello
welcome to our o2 Community 
The top-up with credit and the pack deactivation have overlapped.
The top-up took place after the pack had already been deactivated.
Please try to book a pack again now.
Kind regards,
Solveig
Hello :)
Can you then update it in FAQ please?
Because it says: 'If you do not have enough money valid on your prepaid account the pack will not be extended. It will then be waiting. As soon as you charge enough credit again the activation happens and you can use the package for 4 weeks again. You will get an information via text message then about the process.’ And it's just not correct.
Thank you!
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