Hello,
i have purchased a my prepaid M package and accidentally cancelled it (I didn’t know it has been activated because at that time it was shown that it hasn’t). I then purchase another my prepaid M package that I’m using now. I would like to have my refund for the first my prepaid M package which I didn’t use at all. Thank you.
Hello
welcome to our o2 Community 🙂
I have refunded the double charged fee once. You will receive a confirmation via text message within short.
Please let us know if you have any further questions.
Best regards
Giulia
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