Warum O2
Warenkorb
 Service
Gelöst

Prepaid recharge bill

G
Rang

My Prepaid recharge is already done for Current month ( Apr 2020) still its deducted bill one more time for April month. How can this transaction be reverted? 

Edit: Verschoben zu English Mobile / o2_Flo

icon

Lösung von o2_Tobias 16 April 2020, 09:27

Zur Antwort springen

7 Antworten

A

Hello!

 

Log in to my o2.

Could you please upload a screenshot from this page?

https://www.o2online.de/ecare-prepaid/auf-ab-buchungen

If you go to the following page (https://www.o2online.de/ecare-prepaid/) , you will see “Übersicht der letzten 6 Monate” (Overview of the last 6 months):. Click on it and then a window will open. Please upload a screen shot here as well.

G
Rang

I want to get ensured as there is already recharge done  by me for 9.99 euro for the month of April 2020, I don’t want the amount deducted again by direct debit .

I will require recharge now in next month. 

As in here on 2nd april and 3rd april since the recharge was taking 5-6 days to reflect, I did direct charge online . so I want only one recharge for April for 9.99 euro .

 

So additional deduction of 10 euro is not required for me, Please revert it if done.

And while recharging next time, is there any option to use previous balance of 4.81 euro ?

o2_Tobias

Hi @Gayatri,

 

welcome to our English community.

 

Do I see it correctly, that you do not want the option “o2 my Prepaid S” to be prolonged again in the month of May? Then please go to Mein o2 and click on the button “abbestellen” after you have found the option “o2 my Prepaid S”.

 

According to your wish, I have already cancelled the automatic deduction from your bank account.

 

As long as the card is not deactivated, you still can use your credit of 4,81 €.

 

If you have any further questions, please feel free to contact our English community.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
G
Rang

Hi, 

I was looking for  a prepaid plan with calling + data plan below 10 euro like- https://www.o2online.de/tarife/prepaid-tarife/. Plan S. Let me know the link / process to change my current plan.

 

Regards,

Gayatri D

 

o2_Tobias

Hi @Gayatri, 

 

thanks for contacting our English community again. 

 

Sure, I will help you to change your plan. You just need to deactivate your package “o2 my Prepaid Data Pack M”. Please use this link: http://g.o2.de/pre-optionen Under the same link you can activate “o2 my Prepaid S”. 

 

I hope you manage that. If you need help, just let me know. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
G
Rang

Thanks Tobias! I have changed my plans 2 times once on 29/8/20 and unsubscribed it today and activated newPrepaid S one today let me know how the charges will be deducted .

-Regards,

Gayatri Devargaonkar

 

o2_Tobias

Hi @Gayatri, 

 

thanks for your reply. 

 

You have just received a credit of 5,84 € for the package “o2 my Prepaid Data Pack M” that you have cancelled already. 

 

This means that your tariff “o2 my Prepaid S” is now activated. Congratulations! :relaxed:  

 

I hope everything is now clarified. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica