I chose O2 to have a prepaid account for this plan: https://www.o2-freikarte.de/prepaid-tarife/flextarife/myprepaid-s/. But when the SIM card arrived and I activated it, I was assigned O2 Loop, which prevents me from using the internet at all. I turn on the phone and my data for the day is gone ... how can I change that and have my 6GB plan the way I wanted.
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Hi
welcome to our English Community. Nice that you have chosen o2 as your prepaid-partner.
As I see, you have already activated o2 My Prepaid M with 6,5 GB internet-plan.
o2 My Prepaid S has only 3,5 GB data-volume.
Therefore, you have chosen the right plan for you now.
Is everything fine now for you?
If you need further support, just come back here to our English Community.
Loving greetings,
Tobias
Hi Tobias,
My plan is now correct as I had support from the chat team.
Best,
Bruna
Hello
great to hear that it all worked out for you with our colleagues from the chat team! 
If you have any further questions feel free to contact us!
Best regards and have a nice evening
Jessica 
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