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Prepaid Contract Cancellation

B
Rang

Hello Sir,

      I have prepaid sim card of o2 and I have applied for another provider for the same number as I want to take my o2 number with me. They mailed me that your previous provider didn’t accept our request. Please contact your old provider first. He will give the release for the early transfer of phone numbers ("opt-in") at your request. One more thing I have 8 euros balance in my o2 account. Now tell me what to do for early transfer of my o2 number?

 

Regards,

Bhargav Makwana

icon

Lösung von o2_Tobias 13 August 2020, 10:28

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13 Antworten

o2_Tobias

Hi @Bhargav Makwana, 

 

welcome to our English community. :slight_smile:  

 

As you were told by your new provider, we first of all have to release your number. This is what I have just done. You will receive a text message (SMS) as confirmation. 

 

Please contact now your new provider and ask again for the porting of your number. We will charge you with 6,82 € for the porting. Therefore, make sure that you have this amount as credit on your card. 

 

If you still have a credit on your card after the porting of your number, please use this document: http://g.o2.de/pre-auszahlung We will then transfer the amount to your personal bank account. 

 

I hope I could answer all your questions. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
M
Rang

Dear Sir, Madam,

 

I want to cancel O2 prepaid for 2 lines since I and my family has backed to Tokyo in June 2021.

I sent letter to O2 for cancellation but it didn’t work and O2 still charges every month through direct debit.

Please advise how to cancel my O2 prepaid for 2 lines.

 

Looking forward to receiving your reply.

Best regards,

A

Hi!

 

First off all, enter Mein o2 and cancel all booked packages here (Abbestellen marks already booked packages, click on it an cancel the package "Zu sofort"): https://www.o2online.de/ecare-prepaid/tarifdetails

Than enter this page and remove all check marks and confirm the changes with “Speichern” : https://www.o2online.de/ecare-prepaid/automatische-aufladung


When did you send the letter to o2? As a normal letter or as a registered letter?

M
Rang

Dear Sir, Madam,

 

Thank you for your kind instruction.  I took “check mark” on both top-up and payment method, then saved as your instruction.  I hope I could cancel this prepaid and never receive payment request.

 

With regards letter, I sent letter on 24th March 2021 to Telefonica Germany Nurnberg via Einschreiben.  Can I send copy of letters and its envelopes for your reference?

 

Best regards,

A

You should wait a few days for futher assist of an o2 worker. They can tell you if your termination has been received and whether anything is missing in the termination.
You have received a confirmation that the registered letter at o2 has been received?

M
Rang

Dear Sir, Madam,

 

Thank you for your reply and kind support.  I’ll wait confirmation for termination of prepaid contract.

 

There was no number of registered letter, but I received 2 x e-mail from o for two each mobile phone numbers from O2 on 21st Apr 2021.

 

-----------------------------------

schade, dass Sie unsere Leistungen nicht mehr nutzen möchten. Woran hat es denn genau gelegen? Was hätten wir besser machen können?

 

Bitte haben Sie Verständnis, dass längerfristige Anfragen zur Kündigung bei Prepaid-Karten aus technischen Gründen nicht berücksichtigt werden können. Diese Karten werden sofort deaktiviert.

 

Wünschen Sie die Kündigung Ihrer Karte zu einem bestimmten Zeitpunkt, melden Sie sich dann bitte erneut. Mit der Kündigung werden alle bestehenden Flatrates abgeschaltet, Ihr Online-Zugang sowie die Genehmigung zum Lastschrifteinzug werden gelöscht. Ein paar Tage später schaltet sich der Anschluss automatisch ab. Ihre Kundendaten werden nach Ablauf der gesetzlichen Aufbewahrungsfrist gelöscht.

 

Sollten Sie sich zu einem späteren Zeitpunkt erneut für uns entscheiden, sind wir gerne wieder für Sie da.

Freundliche Grüße

 

Ihre O₂ Prepaid-Kundenbetreuung

 

 

Wir sind auch im Chat für Sie da: o2.de/Chat.

 

Based on this instruction, I logged-in Mein o2 and could canceled as per attached.

 

Again, thank you for your support.

 

Best regards,

o2_Manga

Hi @Mt.Fuji 

welcome to our English Community. :relaxed:

I have checked your concern. Your prepaid cards are balanced. The packs are cancelled. So there is nothing left to do. 

Greetings and thanks to @tearsbeforecrying 

 

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
M
Rang

Dear Sir, Madam,

 

Thank you very much for your kind support and arrangement.   I acknowledged that my two prepaid contracts has been cancelled.

 

Again, thank to @tearsbeforecrying and @o2_Manga,

Have a nice weekend.

 

Best regards,

o2_Kurt

Hi @Mt.Fuji ,

 

thanks a lot for the update and your feedback :hugging:

Have a nice Weekend!

Viele Grüße,
Kurt

Signatur :)
J
Rang

Hi @Bhargav Makwana, 

 

welcome to our English community.   

 

As you were told by your new provider, we first of all have to release your number. This is what I have just done. You will receive a text message (SMS) as confirmation. 

 

Please contact now your new provider and ask again for the porting of your number. We will charge you with 6,82 € for the porting. Therefore, make sure that you have this amount as credit on your card. 

 

If you still have a credit on your card after the porting of your number, please use this document: http://g.o2.de/pre-auszahlung We will then transfer the amount to your personal bank account. 

 

I hope I could answer all your questions. 

 

Loving greetings,

Tobias

Hello Tobias, could you please release my number as well? I have already sent in the Pre-Auszahlung form but I still am not able to port my number to my new provider. Thanks!

A

If you use the Mein o2 app, you can release your phone number yourself. 

Enter the Mein o2  app and select "Tarif & Optionen" from the menu on the left. Then click on “Rufnummernmitnahme” (Number portability). On the next page you should see on the bottom the “Rufnummer jetzt freigeben” (Release number now) button. Click the button. That's all.

J
Rang

If you use the Mein o2 app, you can release your phone number yourself. 

Enter the Mein o2  app and select "Tarif & Optionen" from the menu on the left. Then click on “Rufnummernmitnahme” (Number portability). On the next page you should see on the bottom the “Rufnummer jetzt freigeben” (Release number now) button. Click the button. That's all.

That was much easier than I anticipated. Thanks for the help!!

o2_Jessica
Benutzerebene 7

Hello @jedwards0104,

welcome to the community and thank you for your request! 💙

Nice to see that your concern could be solved directly thanks to @tearsbeforecrying. Thank you!

Have a nice weekend
Jessica 🌞

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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