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Which Packs and Flatrates are currently active on my prepaid account? How can I activate extra packages?

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Online via Mein o2

You can book additional options and packs online at: Click (Login is required)

You will see an overview of all packs which are booked currently. You can book new packs or unsubscribe others anytime.

 

Via Mein o2 App

Same as online you can also (un-)subscribe for new packs in your Mein o2 app.

 

Via speed dial

Enter *104# + call button. Within a few seconds you’ll get an answer of the pack manager on your phone display:

 

Packmanager

1 Packstatus (Status of your packages)

2 Pack buchen (book a new pack)

3 Pack abbestellen (unsubscribe a pack)

 

Important: If your current credit is not enough for activating a package, you will get an information by text message will the request to charge your credit. As soon as you have enough credit available, the pack will be activated automatically. You will get another information afterwards per text message.

 

Via text message

For booking a package via text message you need a password for ordering. These are:

 

 

 

For ordering you need to send a text message from the prepaid card on which you want to activate the package for free to 5667 with the text: Start + Bestellkennwort (ordering password – see table, e.g. Start O2COMFLAT for ordering the landline flat).

Within a few seconds you’ll get the answer:

 

„Lieber o2 Kunde, zur Bestätigung der Bestellung von „Bestellkennwort“ sende bitte Ja (Bestellkennwort) an 5667. Your o2 Prepaid Team“ – „Dear o2 customer, to confirm your order of „ordering password“ please send Ja (Yes) (ordering password) to 5667. Your o2 Prepaid Team“

 

As mentioned you need to confirm the order with Ja + Bestellkennwort (Yes + ordering password – please use the German writing), as for example: Ja O2COMFLAT for booking the landline flatrate.

As soon as the booking of your package was completed you will get a text message with a confirmation of the process.

 

 

Via o2 Prepaid voice menue

Dial 5667 and choose point 3 in the menue to get to the pack and tariff manager.

Here you can choose and book the pack you’d like to have.

As soon as the booking was completed you’ll get a conformation via text message as well.

Hi @Gurl, 

welcome to our English Community.   

Were the suggestions of @fritz04 helpful for you?

If you have any further questions, just let us know. 

Loving greetings,

Tobias