Hello, I bought a full price Google pixel phone when in Germany as mine was stolen. I bought a pre paid SIM card to use for 2 days before I got back to the US.
now I cannot place a new sim in this phone and my carrier (AT&T) says the phone is locked by o2.
Can you please help? I have not been able to contact any hotline that is English speaking.
Hello,
I have been trying for days now to get a resolution to my pre paid mobile plan but keep going round in circles.
i lost my phone while in Germany and bought a new one with a pre paid o2 sim for the rest of my time in Germany.
i have now returned to the US but my current carrier has advised there is a block on providing a new SIM card.
Can you please cancel my mobile pre paid plan here as soon as possible as I have not been able to get any phone support at all?
can you please confirm by releasing my number or SIM card from my device I will be able to get a new SIM card from another provider and it will no longer be locked?
Edit o2_Cora 26.06.24: Posts merged
When I call them they said I have to call the prepaid line and they are only in German. Please help!
not able to get help for prepaid issue on this hotline. have tried them.
Edit o2_Kathi 07.11.24 Full quote removed
Telefone die bei o2 verkauft werden haben keinen Lock, daher kann es o2 nicht gesperrt haben. Setze das Telefon bitte einmal auf Werkseinstellungen zurück.
Zur Info
Ja die sind auf die Region gelockt wo die erste Karte herkommt, so oder so ähnlich. Tatsächlich ist der Hersteller des Telefons da Ansprechpartner.
This is a Google Pixel phone and I have confirmed with Google that this is locked by the carrier and they are not able to do anything about it.
Please cancel my prepaid contract asap. I have no english number to call and I am trying to get my device unlocked from O2. I would like my contract canceled asap.
Edit o2_Cora 26.06.24: Posts merged
o2 does not sell SIM-locked phones (carrier lock) so o2 cannot do anything about this either.
The reason your AT&T SIM won’t work could be because of a compatibility issue if the phone was for European providers and not USA providers and maybe AT&T won’t activate their SIM cards on non-US models.
Which Pixel is it and what is the model ID (begins with G)?
Hello
please do not spread your request over several posts, otherwise it will quickly become confusing. I have now merged your posts.
We will get back to you as soon as possible. Until then, I ask you to be patient.
Best regards
Cora
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