Hello @Drakester , 

welcome to our community! 

What exactly do you mean with a pay-as-you-go SIM?

Maybe a prepaid tariff?

prepaid tariffs can be canceled immediately.

You can send us a cancellation via post:

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

You can also fill out a online-form for cancellation.

If you have credit on your tariff, you can fill out the form for the credit payout.

I am not sure if a refund can be given. After more information from you, we can check it. 

Best regards, 

Manuela

Edit by o2_Manuela: sentence added. // 19.08.22, 11:07 Uhr

Thank you. I mean I pay €20 a month for the Sim and then top up €20 euro. I’ll complete both forms and send in. Thanks 

Hello @Drakester , 

you are welcome. 

Maybe you have a automatic top-up via SEPA-Payment?

Packs are automatically renewed when there is sufficient credit.

Best regards, 

Manuela

Thank you. I tried the link to the online form but it wouldn’t send. Tried it a number of different times. I’ve printed the other form and sent in the post so i hope that works. 

Hello @Drakester , 

I am sorry, I think the online form is only for postpaid tariffs because you need a costumer number.

Good that you printed out the other form and send it to us. 

That will work.

Should I deactivate the automatic top-up via SEPA-Payment for you?

Best regards, 

Manuela

Hi Manuela - yes please. Please cancel whatever you can. Thanks. 

Hello @Drakester , 

i deactivated the automatic top-up for you.

Should the SEPA-Mandate be completely revoked?

Right now I cannot see any letter from you about the cancellation of your prepaid sim.

When exactly did you sent it to us? On the 23.08?

Best regards, 

Manuela

Hi. Yes I posted it on 22.08 but from UK so it may take a week. If you have an email I can send you my ‘Abmeldung’  - Stupidly I didn’t take a photo of the form or letter I sent. Attached is proof of letter postage. Thanks. Simon 

Edit by o2_Manuela: Reference number deleted. / 29.08.22, 13:33 Uhr

Hello @Drakester , 

the document for the “Abmeldung” is not necessary.

Your prepaid tariff will be deactivated immediately upon arrival of the cancellation

I will take a look in the system in the next days and write to you when the termination is there.

Should the SEPA-Mandate be completely revoked?

Best regards, 

Manuela

Thanks. Yes please revoke any / all payments. Thanks. 

Hello @Drakester , 

I have good news:

Everything is already cancelled/terminated, your sim is locked.

Your credit will be payed out to your bank account.

So everything necessary is done finally 

Do you have further questions? I am happy to help you.

Best regards, 

Manuela