Hello,
I have a contract with o2 with monthly payments. However due to Covid-19 I have not been in Germany for the past 1 month or more. Since we don’t know how long this situation will be and I am out of the country (out of EU in general) is there any way to put the contract on hold for a few months? Please let me know how to proceed.
Thank you. :)
Edit by MXP_Alex: Moved to English o2 Community.
Hi
thanks for contacting our English community.
I understand your situation.
In general, you have the possibility to freeze your contract for a period of at least 2 months and for a maximum period of 12 months. But for this procedure you need a contract that is active for at least 6 months.
Unfortunately, you started your contract on 22nd January 2020. Therefore, you only can freeze your contract beginning with 22nd July 2020.
I regret that I cannot offer you any other solution at the moment.
All information concerning the freezing of your contract you find here: freezing of a contract
Loving greetings,
Tobias
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