Hi!

Your old provider is usually responsible for this. In your case that would be Vodafone if I understood correctly. You can take your number with you. However, normally there is clear information on this on the website of your provider. You should follow this information.

Your provider's service hotline is also an idea for getting an answer quickly. =)

@Das_92 : Your Lidl Connect sim card is already deactivated?

@tearsbeforecrying - Yes it is already deactivated.

If you have not yet opened an account at Mein o2 with your o2 mobile phone number, you must do so first.
Then go to the following page for porting: https://www.o2online.de/ecare-prepaid/mnp
Enter your Lidl Connect mobile phone number there.
Then click on “Prüfen” (Check) below.
Select Lidl Connect as “Bisheriger Mobilfunkanbieter” (Previous mobile operator)
Then check your data (name and birthday). These must be identical for o2 and Lidl Connect. If your Lidl Connect details are different, change the details to match your Lidl Connect card.
Then click on the “Absenden” (Send) button.

You will get an email/SMS from o2 with the porting date in 1-2 days OR you get information if there is an error.

If there is an error, please report here again.
If you have any further questions, please get in touch.

@tearsbeforecrying Thank you for your help.

However I get this error- “

Entschuldigung

Aufgrund technischer Probleme können Ihre Daten in Mein O2 derzeit nicht geladen werden. Bitte probieren Sie es später noch einmal oder versuchen es alternativ in der Mein O2 App.

Ihr O2 Team”

When I am trying the above link- https://www.o2online.de/ecare-prepaid/mnp

Thanks and regards

Are you using a Mein o2 account created with your eMail account?

If yes:

Log out and create a Mein o2 account with your o2 phone number.

Log out from your account an than click on this link:

https://login.o2online.de/idm/#/registrieren/start

Select the first entry:

“Ich bin Mobilfunk-Kunde” and click on “Weiter”

Enter your o2 phone number and click on “Abschicken”

I don`t know how the registration continous. I have not a non-registered sim card for Mein o2.

@tearsbeforecrying Thanks a lot!

I am glad to help.

Hello everyone,

thank you @tearsbeforecrying for this detailed explanation!
There is no better way to describe it.

Did everything work like this for you @Das_92?

I only change the best answer - so that it is a message that directly helps other customers with the same problem.

Kind regards
Jessica

Hi, if i try doing the registration with the number which I gave request to port when I ordered my iphone, it says 

Ihre Rufnummer/Nutzername und/oder ihr Kennwort ist ungültig.
Falls Sie einen Business Tarif bei o2 haben, klicken Sie bitte hier

I have already wrote to my existing provider and they have confirmed that once the new “Anbeiter” requests for the number, they will support! Please let me know how to proceed now   

Hello @Arvindns,
thanks for your request and welcome to our community 
Have you already an activated sim card from o2 and are you registered with this number at o2.de? 
LogIn with an email doesn´t work. 
If you are loggedIn Succesfully, you can order porting your number to your new tariff. 

kindly regards
Michael