Hello.
I have a problem with my O2 sim card.
My Guthaben is crasy, and it shows -8.72 euro.
Before, I bought O2 credit (10 euro) and applied O2 my Prepaid S (9.99 euro).
The amount of O2 my Prepaid S was deducted from my Guthaben, and it showed 1.27 euro.
Since I utilize SEPA payment, the O2 credit (10 euro) was deducted from my bank account, which is no problem.
However, the amount of O2 my Prepaid S was deducted from my bank account again even though it was already paid by my Guthaben. This means O2 company billed double.
So, I requested refunding the amount 9.99 euro, and it was returned to my bank account, but my Guthaben shows -8.72 euro.
Please solve this problem, O2 company.
Edit: Move from o2 Mobilfunk to the english board. 24.08.2022, 20:31 Uhr o2_Micha
