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Phone stolen: Not able to block sim via the portal.

  • August 19, 2024
  • 4 Antworten
  • 41 Aufrufe
A
Besucher:in

My mobile was stolen. Have not been able to get it blocked my SIM. The web portal doesn’t work. Hasn’t in last 3 days.

Lösung von o2_Gerrit

Hello @azzyrus,

if you have a contact e-mail address deposited in your customer account for us, you can receive a one-time password via e-mail even when you are calling from a different number. If our regular hotline is not active, you can have your SIM card blocked via our emergeny hotline 089-6666 300 44.

Have you tried a different browser and/or erased history and cache and tried again?

Best Regards,

Gerrit

    4 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • August 19, 2024

    Have you tried the app? What exactly doesn't work with the customer portal?

    If online doesn't work then you should phone the hotline.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • August 20, 2024

    Hello @azzyrus,

    welcome to our o2 community 🙂

    That is unfortunate that you have lost your mobile phone.

    Could you call our english hotline via 089 66 66 30 08 1 to have your SIM card blocked?

    What happens when you are trying to open your customer portal? Do you get an error message?

    Best Regards,

    Gerrit

    A
    Besucher:in
    • azzyrus
    • Autor
    • Besucher:in
    • August 20, 2024

    Hey Gerrit,

    This is the msg and it’s been there for the last days.

    Does the hotline need to be dialed in from an O2 carrier?

    Thanks and regards,

    A

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Lösung
    • August 22, 2024

    Hello @azzyrus,

    if you have a contact e-mail address deposited in your customer account for us, you can receive a one-time password via e-mail even when you are calling from a different number. If our regular hotline is not active, you can have your SIM card blocked via our emergeny hotline 089-6666 300 44.

    Have you tried a different browser and/or erased history and cache and tried again?

    Best Regards,

    Gerrit

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