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Phone delivery failed

  • August 10, 2022
  • 8 Antworten
  • 69 Aufrufe
A
Besucher:in

Hi, i recently made a contract with o2. My phone should come at my adress on Saturday but due to poor visibility and without name on door bell, Dhl turned back my shipment. Other day mobile card came with DeutschePost and i activated it. What i need to do right now to get my phone back. 

Lösung von o2_Manuela

Hello @atr25499 , 

I am willing to help you als good as I can. 😊

What exactly did not success`?

Did you sent us a cancellation via widerruf@cc.o2online.de`?

The confirmation of cancellation can take a little time before it arrives.

 

Best regards, 

Manuela

8 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • August 10, 2022

? You need to cancel the mobile contract and then order everything again.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
A
Besucher:in
  • atr25499
  • Autor
  • Besucher:in
  • August 10, 2022

But i already activated sim card

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • August 10, 2022

That doesn't matter as long as the contract wasn't concluded more than 14 days ago

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
A
Besucher:in
  • atr25499
  • Autor
  • Besucher:in
  • August 10, 2022

can you help me a little bit more and tell me where to cancel my contract. thanks for answers

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • August 10, 2022

You need to send an email to widerruf@cc.o2online.de with your request to cancel the contract. You do not need to send the SIM back.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Manuela
  • o2_ManuelaTeam
  • Team
  • August 13, 2022

Hello @atr25499 , 

welcome to our community! 🎉

You already received nice help from bs0 (thank you very much!)

Was the cancellation of your contract successful?

Do you need further help?

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
A
Besucher:in
  • atr25499
  • Autor
  • Besucher:in
  • August 13, 2022

i did what @bs0 said to me, but didn't succes. I need further help as soon as possible

 

o2_Manuela
  • o2_ManuelaTeam
  • Team
  • Lösung
  • August 16, 2022

Hello @atr25499 , 

I am willing to help you als good as I can. 😊

What exactly did not success`?

Did you sent us a cancellation via widerruf@cc.o2online.de`?

The confirmation of cancellation can take a little time before it arrives.

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
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