Hi, i recently made a contract with o2. My phone should come at my adress on Saturday but due to poor visibility and without name on door bell, Dhl turned back my shipment. Other day mobile card came with DeutschePost and i activated it. What i need to do right now to get my phone back.
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? You need to cancel the mobile contract and then order everything again.
But i already activated sim card
That doesn't matter as long as the contract wasn't concluded more than 14 days ago
can you help me a little bit more and tell me where to cancel my contract. thanks for answers
You need to send an email to widerruf@cc.o2online.de with your request to cancel the contract. You do not need to send the SIM back.
Hello
welcome to our community! 
You already received nice help from bs0 (thank you very much!)
Was the cancellation of your contract successful?
Do you need further help?
Best regards,
Manuela
i did what @bs0 said to me, but didn't succes. I need further help as soon as possible
Hello
I am willing to help you als good as I can. 
What exactly did not success`?
Did you sent us a cancellation via widerruf@cc.o2online.de`?
The confirmation of cancellation can take a little time before it arrives.
Best regards,
Manuela
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