Hello,
I hope you are doing great and in good health.
I need some help, I was trying to recharge and o2 app gave me an error that the payment failed but it got deducted from my bank account. What should I do in this case?
Waiting for your kind response.
o2_Giulia, 02.04.2024, 11:38: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile
Hello
welcome to our o2 Community 😀
I was happy to check on your charging for you. Unfortunately there was a return debit from your bank, so we couldn't debit the amount.
It should actually be back on your account. Otherwise, please clarify this directly with your bank.
Please let us know if you have any further questions.
Best regards
Giulia
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