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Payment chaos

  • December 27, 2019
  • 1 Antwort
  • 510 Aufrufe
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Besucher:in
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Hey there!
Last week I saw my December’s payment being returned because of some random problem.
I received an email that provided me with some instructions to how to handle the situation.
I transferred the amount to the provided IBAN as well as my customer number, but today I received an SMS that said it’s not been received yet & my connection would be cut & stuff. Anything I should do, or do I just have to wait?

Lösung von o2_Manga

Hi @The NitMa,

 

I have checked this matter for you. The text message is sent automatically after a returned direct debit. We received your payment just in time. Pls remember the holidays who might cause a delay. Everything is fine now.

 

Greetings

    1 Antwort

    o2_Manga
    • o2_MangaModeratorin
    • Lösung
    • January 8, 2020

    Hi @The NitMa,

     

    I have checked this matter for you. The text message is sent automatically after a returned direct debit. We received your payment just in time. Pls remember the holidays who might cause a delay. Everything is fine now.

     

    Greetings

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