Hello!

Do you have an o2 prepaid card?

No I had to pay for it with bank transfer 

Hey @Mkamal93,

have you looked up your bill in “My o2”? What are the names of the packages? Which tariff do you use?

Greetings,

Flo

I just had the 4.00 GB data volume on My o2, but my bank account says it consumes other 15 Euros for  other Data usage which i didn’t order

Hey @Mkamal93,

which internet pack do you want to use M or L?

Greetings,

Flo

I don't want the 15 € package anymore, I need to keep with the 9 € package for this month and later on. 

Thanks in advance!

Hi @Mkamal93,

thanks for your message.

I am happy to solve the issue for you.

I have just deactivated the package “o2 my Prepaid M” and you received a credit of 14,99 €.

This means that you only have the package “o2 my Prepaid Data Pack L” for 9,99 €.

I hope you agree to this solution.

Loving greetings,

Tobias