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I canceled my Flex subscription at the end of October (proof by e-mail). I even called support right after my cancellation to make sure everything would be done. They told me it was all set and that my contract would end at the end of November. Now all of a sudden it didn't came through and after a horrible phone call I got the blame for not cancelling the right way. Now the contract will be ended at the end or January. This means I have to pay for 2 extra months. What an awful way of communicating!!!
Edit o2_Bianca 14.12. 10:53Uhr: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

Hello @T.R.tr,

What is the date on your last invoice under “Good to know” for receipt of cancellation?

Best regards

Guten Tag,

hiermit bestätigen wir Ihnen den Eingang Ihrer Kündigung vom 30.10.2023 um 09:53:41 Uhr.

 

I called support minutes later to confirm my cancellation. They checked my cancellation and got told that I only had to pay until the end of November (1 month notice period) and that everything was fine. When I called support today I got told they didn’t understand what exactly I wanted to cancel, even though I selected the product O2 Mobile L Boost Flex Online. I didn’t receive any email or message on my account (Mein o2) that is wasn’t clear what I wanted to cancel. I find it really frustrating that I now have to pay for 2 more months. I hope there is something you could do.

Hello @T.R.tr,

The question again:

What is the date on your last invoice under “Good to know” for receipt of cancellation?

Best regards

I don’t know where to find this. Where should this be? Everything is in German.

Hello @T.R.tr,

This is on the last page of the invoice.

Best regards

There is no date here. I canceled via the online form and after that called for confirmation.

Hello @T.R.tr,

Then no termination was entered. 🤷🏻

Best regards

… I got that from the phone call already. My question is how this is possible after I got a conformation e-e-mail and got conformation on the phone. I really don’t think this is fair since I also didn’t get any message that is wasn’t clear what I wanted to cancel. What solutions are there?

Hello @T.R.tr,

What solutions are there?

Wait for the moderator here, they can look at it in your customer account and react accordingly.

Best regards

Alright, thanks

Any moderator here? I’m still looking for an answer.

 

Hello @T.R.tr ,

welcome to the o2 Community 💙.

I can only assume that this has largely been a communication issue. Directly after you first send in your cancellation request at the end of October, we send you a message that we need some further info from you concerning this, as it was not clear from your initial request what you wanted to cancel. We did not get any reply to this from you and as such no cancellation was entered until you contacted us again a few days ago. This has led to a date for the deactivation in January.

 

Kind regards, Sven

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