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Dear O2 Support Team,

I’ve signed a 2 years contract a week ago at one of O2 centres with a plan that should cost around 40-and-something monthly. While doing so, the O2 seller person handed me 2 SIM cards and told me that it’s part of the package.

Today, I received a receipt with 82 euros that I should pay for both of the SIM cards and I’m not sure if that’s a one-time payment, or should be paid on each month?

I’m fine with paying that if it’s a one-time payment, otherwise I feel like I’ve been scammed and thus, I need help with sorting this out.

 

Appreciate your support.

 

 

Bests,

Ahmed Mohaisen

Edit o2_Larissa: moved to English o2 Community: Mobile

 

Hi @ahmmu18 

Welcome to our o2 Community, nice to have you. 

I’ve checked your data. You signed for two contracts, which costs both together around 40 Euro.

Each contract has a onetime activation fee of 39,99 Euros, that the reason why your first invoice is higher as aspected. 

So actually no reason for feeling scammed, i would say a very creative salesman who was very clever in combining benits is a better description for your case. 

Best Regards

 

Thank you @o2_Matze for the detailed reply.

Though it sounds to me that I’m currently on 2 contracts that I have to pay to.
 

That’s said, since you have access to my data, can you please confirm how much I will pay on monthly basis for the rest of the time.

Thank you in advance!

 

Bests,

Ahmed Mohaisen 

Hi @ahmmu18 ,

 

The first contract costs 29,99 € per Month after the discounts, this price is possibles because of the discount of 30 € given by the Familie & Friends Benefit. This discount will be active as long as the contract remains as it is (No tariff changes).

The second contract comes at 9,99 € per Montah thanks to the Kombi-Vorteil of 10 €. This discount will exist, as long as there is the first contract with the current tariff.

Thes contract details should also have been communicated via Mail, please take a look a the mails from the 26th of August 2021.

 

Best regards,

Kurt

Thank you @o2_Kurt!

I’ve managed to visit the O2 shop and they fixed the issue.

Turned out it’s a mistake and the Salesperson asked me not to worry about it after he confirmed the mistake by calling the central team.

Told him that I will wait to see the results reflected and if things are not fixed, I will come back to see what we can do about it.

Fingers crossed!

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