Hey @Igli137,

welcome to the o2 Community.

It is unfortunate that the SIM card has not yet arrived. It will arrive by post. When did you order it? 

Kind regards, Lea

Hi Lea, so I have made the order on the 18th of July. I have confirmed my identity on the 19th of July and my smartphone arrived on the 23rd of July. When going through the order I don't remember selecting a SIM card to begin with, but I can not verify that unfortunately. Should I order an eSIM/SIM card by itself? If so, will the mobile phone plan that was selected for the combo package be applied to the newly ordered SIM card?

@Igli137 Are you sure that you have booked a tariff and not just the smartphone? Please check your contract summary again to see what is listed there.

What exactly was the name of the deal you booked? 

Yeah double checking the emails and the invoice when I received the phone, it seems I have proceeded with booking the smartphone only. Hence why I would not be considered a customer when trying to register on the website or the app. Luckily there seems to be an offer going on for the tariffs. Is there a way I can check with the customer service my exact order by giving them my order reference number? Btw thank you so far for your help, it has cleared a lot of confusion.

Wonderful that some things have already been clarified @Igli137.

Have you already decided on a mobile phone tariff? We currently have a special offer, the o2 mobile m with 25 GB, cancellable monthly for €19.99/month permanently.

https://www.o2online.de/tarife/

To check your exact order you can call our english-speaking support:

They have many ways to find you: your name, your e-mail address, the IMEI of your smartphone and much more.

Will you keep us up to date, we are always curious about the solution?

Regards,
Katja