Hi @VonDeLaar ,

there is no contract connected to you forum account, which is why I can’t take a look just yet.

Have you received a message or the contract confirmation after the payment?

If there was no message or notification, we’ll gladly switch to personal messages in order to check the status. Just let us know if this is necessary  - we’ll then open up the PN-Channel for you.

Best regards,

Kurt

Hi @o2_Kurt ,

  I didn't receive any mail except with Klarna link for payment. I called today hotline and they said that they didn't recieve my payment but that 1€ was taken from the bank account. They told me to call tomorrow so they can check if the payment is recieved.

Best regards,

VonDeLaar

Hi @VonDeLaar ,

thanks for the update!

Please let us know, if you have further questions or if you want to switch to personal messages in order check the status

Best regards,

Kurt

Hello @o2_Kurt ,

  I would like to go to private messages because after 2 calls to the  o2 English support my problem is still not solved.

Best regards,

VonDeLaar

Hi @VonDeLaar ,

okay

Please check your inbox:

Inbox
 

Best regards,

Kurt

Hi @VonDeLaar, 

nice that @o2_Kurt could answer your questions under @o2_Support. 

If you have any further questions, do not hesitate to contact us here in our English Community. 

Loving greetings,

Tobias