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Ordered an iPhone 16 Pro Max

  • November 27, 2024
  • 3 Antworten
  • 59 Aufrufe
O
Besucher:in

Hello, I ordered an Iphone 16 pro max at store but the order was cancelled automatically and I was given an alternative offer to which I said yes. But since then I haven’t got any email whether my order is confirmed or not. Please help.

Lösung von o2_Senay

Hello ​@OmP, I was happy to look it up for you and I can only see the rejected order. There is no alternative offer visible here 😐.

So for the first time it remains a rejection. You are welcome to try a new online order.

Unfortunately, we cannot do anything more here☹️. If you would like to know the reason for the rejection, please contact us, please write to:

Telefónica Germany GmbH & Co. OHG

Auskunfststelle

90345 Nürnberg

Be sure to provide your full address details (including first and last name).

Your date of birth.

BR, Senay

    3 Antworten

    jsc
    Legende
    Forum|alt.badge.img+30
    • jscLegende
    • Legende
    • November 27, 2024

    sometimes you must wait for the confirmation email up to 48h…

    ...and have a look in your spam directory...

    Pünktlich zum Release geliefert iPhone 17 Pro Max Silver 256GB nun in Kombination mit Watch Ultra 2 Black
    O
    O
    Besucher:in
    • OmP
    • Autor
    • Besucher:in
    • November 29, 2024

    Hello guys,

    2 days ago i ordered iphone 16 pro max at O2 store at that time my contract was rejected and I was given an alternate offer to which I said yes, but after that I didn’t get any confirmation mail. Today I again went to store and talked to sales person and he said that I should have got an email with link for payment of down payment but, I didn’t received any mail till yet. 

    Please help me I want to get new phone asap as my old phone is not working properly now.

    Thanks. 

     

    Edit 02.12.2024 11:30 Uhr o2_Senay: Beiträge zusammengeführt

    o2_Senay
    • o2_SenayModeratorin
    • Moderatorin
    • Lösung
    • December 2, 2024

    Hello ​@OmP, I was happy to look it up for you and I can only see the rejected order. There is no alternative offer visible here 😐.

    So for the first time it remains a rejection. You are welcome to try a new online order.

    Unfortunately, we cannot do anything more here☹️. If you would like to know the reason for the rejection, please contact us, please write to:

    Telefónica Germany GmbH & Co. OHG

    Auskunfststelle

    90345 Nürnberg

    Be sure to provide your full address details (including first and last name).

    Your date of birth.

    BR, Senay

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag bitte als Lösung. Somit können andere Nutzer:innen schneller die Lösungen zu Fragen finden :)
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