Hello, I’d ordered an iPhone 16 Pro along with a sim card a week ago. I got confirmations for the order in my email shortly after. I received the phone a day after I got the email saying it was handed over to DHL, but I haven’t received the sim card yet and it’s been 5 days since I received the email saying it was handed over to Deutsche post. Please help me since I cannot track this order in any way.
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Hello
Welcome to our community 
I'm very pleased that you've decided on a contract with a cell phone from us and very cool that the Iphone 16 is already on its way to you 
When exactly was the order placed? Unfortunately, sending SIM cards via Deutsche Post can sometimes take longer than a DHL parcel 
The SIM card should be with you within 2-8 working days.
Best regards, Kathi
hello
Hello
please call the hotline. (089 78 79 79 40 0, Mon.-Fri. 7 a.m. - 8 p.m., Sat. 10 a.m. - 6 p.m.)
The colleagues can activate your contract and then send you a new SIM card.
Or you can also go to an o2 store for a SIM card. But only after the contract is active.
Unfortunately, for data protection reasons, we cannot activate the SIM card for you via the Community.
Best Regards, Solveig
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