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In the mobile APP appears as delivered my Router, but when I consult via web there is no data of the order of my internet. Likewise, I put in to do the tracking reference number and tells me there is error. I have not received news about when the router will come or the status of my order since I made it and I need to know when I will be able to have internet at home.
Edit o2_Bianca 26.10.24 16:39Uhr: Moved from Mobilfunk zu Hause&HomeSpot to English o2 Community mobile

Edit: o2_Maren 28.10.2024 / Title adjusted.

Hello @Internet Order ,
Welcome to the O2 community! 💙
I'm glad to see that everything has been sorted out and that the HomeSpot router was delivered to you on the 26th of October. I can understand that the order status was confusing as the first HomeSpot order was cancelled. Is everything OK with you now?
Kind regards, Maren 🍂

Hi!

Yes, I finally have internet. But I received 2 Homespots on Saturday, how can I return one of them?

Hello @Internet Order ,

that's good news, even if twice is a bit too much. Please send it back to us via this link: Return link

Kind regards, Maren 🍂

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