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I signed a contract before yesterday with o2 store with google pixel 9 pro xl and the guy promised me to get the phone same day and after i signed he said the phone not available and for two days he didn't give me the phone and I am travellling for a month so I asked him to cancel the contract because i don’t want to keep paying for next 24 months also I am o2 customer and promised me to keep the same number but after i checked online its not possible and he gave me new number. can you help me to cancel my contract as i am still under 14 days and I didn’t get the phone 

Edit o2_Kathi 27.08.24 Title abbreviated for clarity

you can cancel the phone MyHandy” contract, but regulary not the mobile contract, if the shop guy dont want to

14 days widerrufsrecht you only have online or order by telephone

Hello @muhammadsamir11 ,

welcome to the o2 Community 💙.

If you signed a contract in a store, then a withdrawal can only be done by that store. A cancellation would be to the end of the regular contract duration and can be easily done online.

 

Kind regards, Sven

Moin,

If you bought the phone in installments, you can cancel „widerrufen“ the installment purchase in the store within 14 days.

https://www.verbraucherzentrale.de/wissen/geld-versicherungen/kredit-schulden-insolvenz/kreditvertraege-diese-rechte-haben-sie-als-kreditnehmer-6879#:~:text=Einen%20Verbraucherkreditvertrag%20können%20Sie%20grundsätzlich,Kreditsumme%20mindestens%20200%20Euro%20beträgt.

The store guy refused to withdraw or cancel my contract what should I do and the guy is very rude to me

Edit o2_Kathi 27.08.24 Full quote removed

Good morning @muhammadsamir11 🙂
There is no right of withdrawal for contracts concluded and signed in the o2 store. It is up to the discretion and possibilities of the employee on site whether a cancellation can take place afterwards, for whatever reason. What about the device, have you received it in the meantime?
Best regards

Kathi

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