Order cancelled but did not receive "delivery-fee" back

Hello @raxit,

welcome to our o2 community

I am sorry that you have not received the refund. When exactly have you received the email?

If the payment is already more than one week overdue, please let us know, we will then contact you via private message to exchange data.

Best regards

Giulia

The delivery was cancelled on 16th of February and I received the mail from o2 on the same day. 

I can give you my order number and other details when you privately message me. 

Thanks

Hi @raxit 

Any Update from your side. Did you get the money? 

If not please send us a private message  to our @o2_Support User then we will take a closer look.

Best Regards 

Matze 

I sent a message .. Please check

By the way I did not receive the money till today! 

Hi @raxit 

Thanks for the update and the infos via private Message. 

We will talk to our colleagues from logistic about your refund.  

As soon as we get an answer we will get back to you here. 

Best Regards.

Matze 

okay !

Thanks 

@raxit You are welcome. 

Have a nice day. 

Best Matze 

Hello @o2_Matze 

Do you have any update on my problem? Or I give up on this issue? 

Hi @raxit 

My collegaues told me it It can take up to six weeks for the payment to be posted.

Best Regards Matze 

Hi @o2_Matze , 

it is the 7th week now ! 

@raxit Okay, I will speak to my colleagues again and point them to the facts

I’ll keep my fingers crossed.

Best regards Matze