Hello @Shajahanak,

What does your Order status say?

Best regards

Status says, Something wrong with order number or post box. My order number WSHWxxxxxxxx.  post code xxxxx.

Edit Vilureef: Auftragsnummer und Postleitzahl maskiert! 02.12.23/23:20

Hello @Shajahanak,

What exactly isn't working?

Best regards

I don't know why I am not getting the phone even after two weeks. They said, it is immediately available. Today delivery status says, delivery date will declare soon.  Till yesterday, it was something else 

Hello @Shajahanak,

Does it say “pre-order” or “in progress”?

Best regards

Pre order

Hello @Shajahanak,

Then we wait for the goods to arrive. You can't give a fixed delivery date. Once it jumps into processing you will have it 3-5 days later.

Best regards

That means that o2 is waiting for new stock to be delivered.

I am order the phone because of they mentioned "immediately available" 

The order is only confirmed when the credit check is completed and it can happen that the availability changes between the time you submitted the order and the completion of the credit check. I am guessing this is an IPhone, right?

It Is Samsung s23. The order confirmed and get the mail. My phone is in bad condition. I can find other solution if I know how long it will take. Still there is written immediately available. 

Hey @Shajahanak,

I just checked and saw that the Samsung S23 has been refused and is on its way back to us. Is that correct? 

Greetings,
Flo

Yes, i need cancel the data also. Some money also deducted. I hope it Will be refunded 

Hey @Shajahanak,

Please remember that if you have booked an additional tariff, you must revoke this separately. Can I help you with this? 

Greetings,
Flo

Yes, please 

Hey @Shajahanak,

please look up our FAQ regarding your topic: 

Does that help you? 

Greetings,
Flo