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Online contract: sim card and documents are not delivered


Hi,

I have ordered a contract online (O₂ Mobilfunkvertrag: O2 Free Unlimited Max Flex) on 20.02.23. But I havent received any confirmation email that my contract and simcard has been delivered. When will O2 send me the documents and sim card?


2 Antworten

Hello @Dvnk, I assume that the shipment will take at least 3 - 5 business days.

Did you receive any E-Mail about your Order till today maybe?

Best regards

Steffen

Hi @Dvnk,

 

I hope, that everything is fine now. 🍀 Please give us a Feedback here. We would be happy to know if you have still an issue with your order or if the order has arrived you in the meanwhile. 

 

Best regards, Marco

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