I walked into an O2 shop to pay my bill for the current and previous month, he logged into my account via the sms code I received and told me that I have to pay 120 Euros for both months. He then said they only take cash. He accepted the cash and gave me a bill, later I realised that the bill had no details other than the fact that 120 euros was payed on that date. Its been two weeks and I'm incurring late fees. The shop is never open when I go back even though its within opening hours, and when I get a hold of the guy through the phone he tells me it will be credited to my account soon. I'm a student and cant really afford this nonsense.
I'm not sure how to proceed.
Benutzerebene 7
- Team
- 14880 Antworten
-
25 March 2022
Hello
welcome to the community and thank you for your request! 💙
I am very sorry if something went wrong in the shop!
But of course we would like to help you with your request. If you have received a receipt - or invoice - then you already have something in your hand.
Now I just need the following information from you:
What exactly is on your invoice? What was it booked as?
Is there a customer number for the payment? If so, we could check that. Maybe there was a mistake in the numbers. This can be clarified with the billing department.
If a customer number is included - please do not write it here publicly. I would then activate you for private messages so that we can exchange this information.
Kind regards
Jessica 🌻
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