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I have probably sent over 10 requests and called 02 many times,and I have been told my old provider gave wrong data and i can see on the system the old provider released the number and i can clearly see the name surname and dob,and i send a request to 2 to take my number with me and o2 keeps saying that the surname and dob is wrong,but its not possible. I have been to the o2 stores and they said go to old provider,i did and i can see that old provider has my correct details.I called 02 many times to get a response and i was just told to wait? Could someone check the case? the old number is really important for me.

Thanks

Hello @Najafov,

The porting declaration contains a data sheet where all of your and the provider's data is listed. Have you ever compared these?

Best regards

Hey @Najafov,

welcome to the o2 Community 💙

I looked at your case. Apparently some of the data doesn't match, which is why you were referred to the specialist department. Have you been able to find out anything new?

Greetings,
Flo

Yes many many times

i already gave up and o2 just did not respond my mails and its around 2.5 months and now news.

Hey @Najafov 
I wish you a happy new year. 💙
Have you re-initiated the porting and corrected the data?

Best regards,
Flo

I really tried to send many emails with my data to o2 but i did not get a response,thats all there from my previous provider name surname and dob. What could be there that o2 says only name is correct but surname is wrong? If its wrong then its wrong but o2 said only name is correct but rest is wrong? I really had no other choice than share this screenshot here to get a help. Thanks

 

Edit Vilureef: persönliche Daten aus Screenshot entfernt! 1.1.24/18:18

Hello @Najafov ,

Please make sure that you do not post any personal data here.
I have sent you a private message via o2 support to exchange data.
Please check your inbox here.

Best regards
Maria

Hello @Najafov ,

Thank you for the exchange in the PNs.
I have forwarded your case to my colleagues in the number portability department and asked them to resend the request. 
Please be patient for the processing. 

Best regards,

Maria

Hello @Najafov ,

Yesterday our colleagues resubmitted the porting request to the old provider.
Today we received another rejection, again stating that the surname and date of birth are incorrect.

Could it be that the contract was previously with a different contract partner?
Could you please tell us the name of the old provider again? 

Best regards,
Maria

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